1. Who we are
Conroy Group are a collection of companies which work with utility companies across the UK.
2. What information we collect about you
We collect the following information directly from you, or through the Service.
As you navigate our website, Conroy may collect information using commonly-used information-gathering tools such as cookies and Web beacons. With it, we collect:
- Browser information (type and language)
- IP address
- Open / Click-through tracking URL: In some of our email communications, we use a “click-through tracking URL” that, when clicked, sends you to a different web address, which logs your click, before redirecting you to your expected destination.
- The actions you take on our websites (such as the web pages viewed and the links clicked, and time spent).
- Referrer information
When you use our website to request information about us or our Services, we may collect the following personal information.
- First Name & Last Name
- Email Address
- Phone number
- Job Title
- IP Address: When you use the Conroy mobile application, we automatically collect Internet Protocol (“IP”) address, the date and time of your login and logout sessions. This data is stored in our CRM account under user Login History.
If we communicate with you to offer support through any medium (Phone, Chat, Email, & Messaging apps such as WhatsApp) we will collect and store the following information.
- Chat Transcripts
- Phone call logs
- Phone call recordings
Information from other sources
We may obtain information, including Personal Data, from third parties and sources other than the Service. These include publicly available sources of information like LinkedIn, Facebook, and Twitter. This information may be collected to facilitate our understanding of who you are and your needs, as well as to help us improve our services. If we combine or associate information from other sources with Personal Data that we collect through the Service, we will treat the combined information as Personal Data in accordance with this Policy.
3. How we use the information that we collect
We will never disclose, share or sell your data without your consent unless required to do so by law. We use your information for the following purposes:
To provide you with information about our products and services
We use the information – other than Client Data – to operate, maintain, enhance and provide all features of the Service, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Service. We process Client Data solely in accordance with the directions provided by the applicable Client or User.
To improve the usefulness of our messaging to you
We use your click-through tracking data for various purposes, including to help us determine interest topics and measure the effectiveness of our customer communications.
To respond to your requests
We use your contact information and other information shared with us via email and over other channels like chat and phone to respond to your requests.
To improve our website
We use website navigational information, IP address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyse trends, administer our website, track visitors’ movements and to improve our website. We link this automatically-collected data to other information we collect about you.
To improve our products and services
Your usage details such as time, frequency, duration, pattern of use and features used.
We also use your information with your consent, including:
- Fulfil any other purpose disclosed to you and with your consent.
- Collection and Use of Non-Personal Information. This information is used to help us improve our services.
We may use a Visitor’s or User’s email address or other information – other than Client Data – to contact that Visitor or User (i) for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to the Client Data or Personal Data posted on the site.
4. How we share the information that we collect
Except as described in this Policy, we will not intentionally disclose the Personal Data or Client Data that we collect or store on the Service to third parties without the consent of the applicable Visitor, User or Client. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:
We work with third party service providers who provide a website, hosting, maintenance, and other services for us. These third parties may have access to or process Personal Data or Client Data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.
Non-Personally Identifiable Information
We may make certain automatically-collected, aggregated, or otherwise non-personally-identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our Clients’, Users’ and Visitors’ interests, habits, and usage patterns for certain programs, content, services, and/or functionality available through the Service.
Law Enforcement, Legal Process, and Compliance
Please be aware that laws in various jurisdictions may obligate us to disclose user information to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary to protect Conroy Group rights, or for protecting the safety of our users, employees, or the general public.
Change of Ownership
If Conroy Group is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information will be transferred as part of that transaction. This Privacy Statement will continue to apply to your information after transferring to the new entity.
Legal bases for processing (for EEA users):
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have a legal basis for doing so under applicable EU laws. The legal bases depend on the information you use and how you use them. This means we collect and use your information only where:
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests.
- You give us consent to do so for a specific purpose.
- We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.
5. How we handle Your Customer Data
You may electronically submit data or information to the website for processing purposes (“Customer Data”). Conroy Group will not review, share, distribute, or reference any such Customer Data except as provided for the internal proves of data, or as may be required by law.
6. How we store and secure information we collect
Conroy Group maintains strict administrative, technical, and physical procedures to protect information stored in our servers. We use industry-standard Secure Socket Layer (SSL) encryption technology. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to building and files.
We implement a variety of security measures to maintain the safety of your personal information and data we store in your file. Access to your name and email address is restricted to the employees of the Conroy Group. Data stored in your account is only accessed by the team when performing the migration, or support services.
All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
We only retain the Personal Data collected from a User for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfil the purposes for which we have initially collected it unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:
- the contents of closed accounts are deleted within 3 months of the date of closure
- backups are kept for a month.
7. Your Rights and Choices
Conroy Group acknowledges that you have the right to access your personal information. If personal information relating to you as an individual has been submitted to us and you wish to exercise any rights you may have to access, correct, amend, or delete such data, please inquire with us directly.
Review, Update, and Erasure of your Information
You may access information that you have voluntarily provided to Conroy Group through our website, and to review, correct, or delete it by contacting our office in writing as set forth in the section entitled “Contact Us” below. We may require additional information from you to allow us to confirm your identity. Please note we will retain and use your data, including server/backup copies, to comply with our legal obligations, resolve disputes, and enforce our agreements, and we may decline to process change or deletion requests that require disproportionate technical effort or jeopardize the privacy of others. Data subjects in Europe have additional rights as set forth in the section entitled and “Your European Privacy Rights” below.
Individuals in European Economic Area
If you are a data subject in Europe, you have the right to access, rectify, or erase any personal data we have collected about you through the Service. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you through the Service. In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.
To exercise any of these rights, contact us as set forth in the section entitled “Contact Us” below and specify which right you intend to exercise. We will respond to your request within 30 days. We may require additional information from you to allow us to confirm your identity. Please note that we store information as necessary to fulfill the purposes for which it was collected, and may continue to retain and use the information even after a data subject request for purposes of our legitimate interests, including as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Blogs, Social Media, and Public Forums
Third Party Analytics
Clear Gifs and Log Files
We and our third-party partners use technologies such as web beacons in analysing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We link this automatically-collected data to other information we collect about you.
Do Not Track
Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. We do not use technology that recognizes DNT signals from your web browser.
11. Contact Us
If you have questions regarding this Privacy Statement or Conroy Group data handling practices, please feel free to contact us directly:
By email at firstname.lastname@example.org.
By mail at:
85 Wainfleet Road,
PE 25 2EL